Billing & Refund Policy

Dominara supports memberships, direct support payments, wallet funding, and gated creator experiences. Billing questions, cancellation requests, refund requests, and payment disputes are reviewed against transaction history, delivery status, moderation findings, and payment-provider rules.

• Memberships may renew on a recurring basis when recurring billing is enabled for the relevant product flow.
• Creators are responsible for accurately describing what a membership, tribute ask, or unlock purchase includes.
• Refunds are not automatic once gated access, content access, or other paid platform benefits have already been delivered, unless required by law, provider policy, fraud review, or a platform decision.
• Duplicate charges, failed unlock delivery, compromised-account activity, and clear billing mistakes may qualify for review and potential refund handling.
• Chargebacks, fraud patterns, abuse, or safety concerns may lead to account restrictions, payout holds, and evidence preservation.
• For billing help, users should contact platform support using the designated support channel listed in their billing communication path or support materials.

Related policies: Terms, Privacy, and Trust & Safety.